In April this year, CQC introduced a new process of annual regulatory reviews and focused inspections for practices rated Good or Outstanding.
As part of this, CQC inspectors will formally review all information that they hold on a practice each year, and consider whether there has been a change in quality. This approach will help CQC prioritise inspections where there has been most change. CQC can then continue to focus where risk is greatest while also supporting practices to improve.
To help gather information, CQC inspectors will arrange a telephone call with practices to ask a set of questions. Inspectors will contact practices four weeks in advance to arrange a mutually convenient time for this call. These calls are not inspections - they are a conversation about changes in quality that underpin the development of the relationship between a practice and inspector.
If you have any questions, please email jonathan.davies@cqc.org.uk
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