Dear colleague,
As you know, the new NHS 111 Clinical Assessment Service launched in North East London on 1 August 2018.
We’ve sent you communications over recent months to notify you of the change in service and of the future plans. You should also have received NHS 111 posters in the post.
Please help us to raise awareness of the service with your patients by displaying the posters in your waiting room, and reminding patients to call NHS 111 if they need urgent treatment advice when your practice is closed. Please also find attached electronic copies of leaflets which you can print and display in your practice for patients.
If you have not done so already, please update your telephone messages and information on your website to reflect the change in number. The new service is now the key point of contact for anyone who requires urgent care advice or treatment outside of normal GP practice opening hours. It means people will get the right care, in the right place, first time.
The service is joined up with other urgent care services such as GP practices, GP hubs, mental health services, and pharmacies across the area. It takes calls which previously went through three local out-of-hours services. For people who live in Newham, Tower Hamlets, and City and Hackney, this means that they will now call NHS 111 instead of a separate out-of-hours GP phone number.
The new service provides:
Thank you for your support.
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