The NHS Diabetes Advice helpline is available for a temporary period to support people with diabetes through the current wave of COVID-19. The helpline is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.
The helpline is for adults living with diabetes who use insulin to manage their condition and require advice from a team of clinical advisors. Where routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes.
The advice line is accessible via Diabetes UK’s Helpline on 0345 123 2399. It is open Monday to Friday from 9am – 6pm (excluding bank holidays). If the patient needs clinical advice, they will be transferred to a clinical advisor who will assist them.
Please promote this to the patients in your area if you feel that there is a local need for this service which is specifically aimed at people who are managing their diabetes with insulin and provides clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, sick day rules and missed injections.
Please find below a copy of the NHS Diabetes Advice helpline FAQs and communications materials to help you promote the service.
If you have any questions or would like to discuss promoting the use of the service in your area, please get in touch.
London Diabetes Clinical Network
NHS England & NHS Improvement - London Region
e: england.diabetes-ldncn@nhs.net w: www.england.nhs.uk and www.improvement.nhs.uk
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