Within the past couple of weeks, a BHR practice was required to declare an Significant Incident (SI) for a 2WW patient as they’d failed to frequently check their e-RS worklists for patient/referral updates.
It is imperative all practices monitor and manage their e-RS worklist on a daily basis.
The NHS e-referral worklists provides you with the latest information on patients you have
e-referrals for. Maintaining the worklists allows you to view a full history of your patient electronic referral(s) and update the patient record (i.e. appointment dates / cancellations).
As a general rule, if there is a UBRN (unique booking reference number) visible on a worklist this means it requires attention. Information on how to attach a referral letter is in our e-RS Worklist Management quick reference guide attached.
For more general questions or training regarding e-RS and Advice & guidance, please contact your respective Primary Care Improvement Lead:
Barking & Dagenham CCG |
Havering CCG |
Redbridge CCG |
Mary Smith (Network North) |
Jorna Bhanu (South Network) |
Jackeya Quayam Jackeya.quayam@nhs.net (Wanstead and Woodford) |
Natalie Ritrovato (Network East) |
Khalid Ali (North Network) |
Foujiya Sultana foujiya.sultana1@nhs.net (Seven Kings) |
Patricia Riley -patricia.riley5@nhs.net (Network West) |
Mark Lockwood mark.lockwood@nhs.net (Central Network) |
Denise Patmore -denise.patmore@nhs.net (Cranbrook and Loxford) |
|
Tina Virdee (Fairlop) |