Leadership, communication and collaboration are among the key drivers of improvement in general practice in a new report published by the Care Quality Commission.
‘Driving improvement: Case studies from 10 GP practices’ draws on interviews with a broad group of staff from 10 practices – nine of which were originally rated as inadequate and, through dedicated effort, improved to an overall rating of good on their last inspection.
The tenth practice improved from a rating of requires improvement to outstanding.
The full report can be read on the CQC website.