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News and updates

Bi-weekly community phlebotomy pilot update - 12 August 2021

12 August 2021

Welcome to our fortnightly community phlebotomy pilot update.  Our previous updates are available on our website. 

All of our NELFT community sites who are part of the pilot are now live and offering provision along with Redbridge PCNs.

As with any pilot, we continue to listen to our communities, measure feedback received and flex the service accordingly.  Feedback to date remains positive overall and we will continue to do our best to ensure people are able to continue to access their local service in a timely manner at a location that suits them.

Sites and capacity

Sites below to continue to offer provision as follows:

Community sites Provision
Barking and Dagenham
Barking Community Hospital
Upney Lane, Barking, IG11 9LX
2 Chairs
Mon-Sun (8AM – 4PM)
Chadwell Heath Health Clinic
Ashton Gardens, Dagenham, RM6 6RT  
2 Chairs
Mon-Fri (8AM – 4PM)
Porters Avenue Clinic 234 Porters Avenue, Dagenham, RM8 2EQ 2 Chairs
Mon-Fri (8AM – 4PM)
Thames View Health Centre
Bastable Avenue, Barking, IG11 0LG
1 Chair
Mon-Fri (8AM – 4PM)
(provision of a 2nd Chair planned from beginning of September 21)
Havering
Cranham Health Centre
108 Avon Road, Cranham, RM14 1RG
2 Chairs
Mon-Fri 8AM – 4PM
Elm Park Clinic
252 Abbs Cross Lane, Hornchurch, RM12 4YG   
1 Chair
Mon- Fri (8AM – 4PM)
1 Chair
Mon-Thurs (8AM – 4.30PM)
Fri (8AM – 1PM)
2 Chairs
Sat-Sun (8AM – 4PM)
(the Saturday and Sunday chairs will run from 10 July to 14 November)  
Harold Hill Health Centre
Gooshays Drive, Romford, RM3 9SU
2 Chairs
Mon-Fri (8AM – 4PM) 
Raphael House
1124 Victoria Centre, Pettits Lane, Romford, RM1 4HP
2 Chairs
Mon-Sun (8AM – 4PM)
Redbridge
Barley Court
Barley Court Clinic, Goodmayes Hospital, 157 Barley Lane, Ilford, IG3 8XJ
2 Chairs
Mon-Fri (8AM – 4PM)
Hainault Health Centre
Manford Way, Hainault, IG7 4DF
1 Chair
Mon-Fri (8AM – 4PM)
Loxford Polyclinic
Ilford Lane, Ilford, IG1 2SN  
(Awaiting permission for 3 additional chairs, as reported in previous weeks the number of Chairs requested is 4. As below, the closing of phlebotomy provision at Seven Kings Health Centre has been delayed to accommodate this.)  
1 Chair
Mon-Sun (8AM – 4PM)

Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a temporary basis during the pandemic) has been extended to until the end of September 21 to accommodate our wait for additional Chairs at Loxford Polyclinic (noted in the table above)

Online booking

All of the sites above now can now be booked online. We are working hard to ensure that our domiciliary appointments are also available online and we will let you know when this work is complete. And of course for those who do not have digital telephone numbers are available.

Primary care provision

The following primary care provision has been agreed and went live on 1 July. These appointments are available to patients outside of their practice and across BHR.

Redbridge PCNs

Eastern Avenue Medical Centre
737 Cranbrook Rd, Ilford IG2 6RJ
Thursdays (8AM – 12:00PM)
bookable online  
Fencepiece Road Medical Centre
83 Fencepiece Rd, Ilford IG6 2NB
Tuesdays (8AM – 12:00PM)
bookable online 
Fullwell Cross Medical Centre
1 Tomswood Hill, Barkingside, Ilford, IG6 2HG
Monday – Friday (8AM – 4:30PM)
bookable online from 16 August
Gants Hill Medical Centre
63-65 Ethelbert Gardens, Gants Hill, Ilford, IG2 6UW
Monday – Friday (9:30AM -11:30AM)
Exc. Bank Holidays
bookable online.  
Kenwood Medical Centre
Kenwood Gardens, Ilford, IG2 6YG
Wednesdays (9AM -1PM)
bookable online 
Newbury Group Practice
Newbury Park Health Centre,
40 Perrymans Farm Road, Ilford IG2 7LE  
Monday – Friday (8AM – 4PM)
bookable online

We continue to work with Wanstead and Woodford PCNs who will be part of this pilot to identify which sites will be participating.

Havering PCNs
Havering PCNs have declined to extend their phlebotomy service offer. In order to ensure Havering residents are still able to access their appointments within Havering, NELFT are providing additional Chairs at the Elm Park Clinic.  We will use feedback from our patient survey to inform whether and if so where additional provision is required.

Barking and Dagenham PCNs
Barking & Dagenham PCNs have declined to extend their phlebotomy service offer.  We are working closely with NELFT to mitigate for any shortfall in provision in the area.  NELFT are in the process of identifying additional space in Barking Hospital. We will continue to keep you updated on progress. We will also use feedback from our patient survey to inform where across Barking and Dagenham additional provision is required.

Engagement

  • We have developed a patient survey which can be completed online via a text and email link once the appointment has finished.
  • This link can also be shared via email for those who do not have a mobile phone.
  • We continue to share the link to our dedicated email address in our local and NEL wide stakeholder updates to invite local feedback.
  • We are working closely with Healthwatch to reach out to those who do not have web/mobile phone access for their feedback to ensure that feedback is representative.
  • A frequently updated list of all sites and provision is available on the CCG website, as well as on the NELFT website and is linked to from the BHRUT website.
  • The above mentioned list of sites is also shared regularly with practice colleagues for patients.

Patient survey results to date

We are now able to report on our first month of patient survey data. 3518 patients responded to the survey and we are pleased to report that the feedback has been very positive overall. A sample of the questions and responses are broken down below:

  • How easy did you find it, to get an appointment?  
    3,447 said “very easy”, or “easy”
    71 said “difficult”
  • Overall, how was your experience of our service?
    3327 said “good” or “very good”
    191 said “very poor”, “poor” or “ok”
  • Were you happy with the distance you travelled to your appointment?
    3343 said “yes “
    107 said “no”, 66 stated “not applicable”

We will continue to share this survey via text message and email with all those who attend an appointment.

We will continue to learn from these responses in order to shape the service into one that meets the needs of the local community.

Your comments

Your comments will help to shape the future of this service and so we welcome your feedback via nelondon.bhrphlebotomyservices.nelccg@nhs.net  

Thank you for your ongoing support.

Tracy Rubery (nee Welsh)
Director of Transformation
Executive Phlebotomy Steering Group Chair
NHS North East London Clinical Commissioning Group
Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership

Community phlebotomy pilot bi-weekly archived updates can be found on the north east London CCG website

 

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