IMPORTANT INFORMATION

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Ophthalomology (Community)

The new service will provide a single point of triage for Community Ophthalmology referrals. This will be available to book directly via ERS. This ERS service name is Evolutio (NGU) – Community Ophthalmology (Eye) Service – BHRCCGs

Some important things to note:

  • This is a Single Point of Access for All Ophthalmology Referrals with the exception of same/next day emergencies, cancer and wet AMD referrals
  • This is a Triage, and Assessment and Treatment service.
  • GPs as well as opticians can refer directly into this service
  • All referrals will be clinically triaged by a central team of GOC registered optometrists with consultant oversight.
  • The patients will be contacted within 48 hours
  • The patient will either be seen at a local optician, or a community service site by accredited optometrists.
  • The community ophthalmology provider will see a wide variety of eye problems such as blurred vision, red eye, field defects, chronic poor vision, glaucoma, chalazion.  
  • The provider will not see under 18's, 2ww cancer, sudden loss of vision, eye trauma. The list of what the service will see and what is excluded can be downloaded below
  • Patients who walk into any of the community locations will be assessed and, if appropriate, referred directly into the triage service by the optician.
  • Evolutio have a clinical advice line open from 8am to 8pm. You can call 0333 015 6677, Monday to Friday.
  • You must attach the correct referral form when making the e-referral via ERS. This can be downloaded below.
  • Other points to note:
  • If it is more appropriate for patients to be treated within secondary care, the Community Ophthalmology service will manage these referrals and directly book the patient an appointment at their preferred hospital, as indicated on the referral form. Following triage, a letter is sent inviting the patient to contact the service for a patient choice discussion. 
  • Evolutio will be running clinics from the various locations across our three boroughs. Follow this link to find the nearest practice or alternatively a list of confirmed optician locations is available to download below. The list is constantly increasing as more optician practices come on board. 
  • A patient leaflet has been developed for the service which can be downloaded below.

How to contact the provider

If you need more information about the services, you can contact Evolutio by:

  1. Telephone: 020 3780 7860 (9am to 5.30pm, Monday to Friday)
  2. Clinical Advice Line: 0333 015 6677 (8am to 8pm, Monday to Friday)
  3. By email using NHS mail: LCHevolutio@nhs.net
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